FREQUENTLY ASKED QUESTIONS

Once we have your completed order we aim for a turnaround of no more than 5 days*, so your delivery should take up to 5 days plus the time Royal Mail gives for you chosen delivery method. However, in the case of an item taking longer than expected, please allow an extra 3 days before getting in touch to query its location. We will of course do our utmost to solve any issues that may arise as quickly as possible.

*Please note all purchases are made to order, during busy periods such as sales, promotions & calendar events turnaround time can take slightly longer.

If you have selected recorded delivery, then you will be able to track your parcel. Once the package has been posted you will receive an email with your tracking code, allowing you to keep a close eye on your purchase and receive a confirmation once it has reached its destination.

Yes! Free delivery is available on orders that are over a certain amount for the UK and Worldwide; please see above for the specified amounts, as these vary depending on where in the world it is being delivered to.

We can only offer a free return if an item you have received has a fault; in this situation your return postage will be refunded once the item has been returned to us. In all other situations, unfortunately we are unable to offer free returns, although returning parcels to us from within the UK will only cost £2.95.

Yes, of course we can. All our T-shirts go up to an Adults XXL. You can find all Adults sizing on our products.

If this is the case please message us your order number and we will look into it as a matter of urgency.

If an item has been sent and it hasn’t arrived, The Royal Mail suggest that a period of time must pass until the item is ‘lost’ if after this time the item still has not been delivered, a replacement will be made and sent. In no circumstances will refunds be given for undelivered items. Proof of postage is always obtained at the time of posting.

We do offer wholesale for specifically selected shops. Please complete the Become a Stockist form & we will send you all the information you need on being a Kidult & Co Stockist.

address

HASLINGDEN, ROSSENDALE, LANCASHIRE

CALL US

07572 022589